Customer Care - TRENDY CREATURE
FREE SHIPPING AUSTRALIA WIDE

Shipping Policy

Thank you for shopping at Trendy Creature! Each piece of item is wrapped and sent with lots of love. We wish to provide you with a delightful shopping experience. Please feel free to contact us if you have any queries, we’ll be happy to assist you!

Overview:

Location Cost Timing*
Australia Free Express Shipping Refer to Australia Post link for estimated delivery times below
Melbourne Same Day Delivery- WANTITNOW WantItNow Service Rate Same Business Day (Monday to Friday)
International FLAT FEE $20 Where more than one item is purchased, delivery costs will be combined.  5-20 Business Days

* We are based in Melbourne, for estimated delivery times, please refer to the link for more details of Australia Post Parcel Delivery Standards –http://auspost.com.au/personal/parcel-delivery-standards.html

Australia Post Express Post Guarantee* – https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels/express-post-parcels/express-post-guarantee

Australia Domestic Orders

  • Your order is usually processed within the next business day. All orders are shipped via Australia Post. When your order is processed, you will be provided with a parcel tracking number. The shipping status of your order can then be tracked on the Australia Post website.
  • In cases of damaged or loss in transit, please contact us as soon as possible to arrange for the return of the damaged goods or to report loss if it did not arrive within the stipulated timeframe.

International Orders

  • All international parcels are sent with Australia Post International. Most orders will take between 5-20 days worldwide for delivery. We charged a flat fee of $25 for all international delivery.
  • If your parcel has taken a while and if you did not receive any notification, please contact your local post office as soon as possible to verify.
  • International delivery times may also vary depending on the customs office of the arrival country.
  • Deliveries by the postal service are not in our control so we seek your understanding for a flexibility of transit time of your parcel. Unfortunately, we cannot be responsible for any loss or damage in the postal system for international deliveries.
  • Please note that all international orders are subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials and are the responsibility of the buyer.

Undeliverable Packages

We regret to inform that all undelivered packages will be subject to return shipping costs.

Returns and Exchange Policy

At Trendy Creature, we wish to provide you with a delightful shopping experience! All our items are inspected before being delivered to you. However, should there be any issues, please contact us and we will be happy to assist you.

Returns & Exchanges Criteria For Online Purchases

  • Items will only be exchanged or refunded if you received faulty or damaged goods.
  • The cost of returning items for exchange or refund is to be paid by the customer. Return shipping fees are non-refundable.
  • We will only accept refunds & exchanges within 14 days of your purchase date.
  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition. Unfortunately, these items cannot be returned or exchanged:
    • All jewelry
    • Final sale items

Returns & Exchanges Details

  • Returns/exchanges are processed within 7 business days upon receipt of the package. Immediately upon receipt, we will inspect and process your return request to ensure that you are served as quickly as possible. You’ll receive a confirmation email once your refund or exchange is done!

How to make a return or exchange

Returns are easy! Follow these easy steps:

  • Email us at contactus@trendycreature.com . Let us know the reason for your refund/ exchange.
  • We will provide you with a return form to complete.
  • Place the completed form, along with the item(s) (unworn and with tags attached, if applicable), in a securely sealed shipping package to :

Trendy Creature Returns & Exchange
Suite 388/ 45 Glenferrie Road
Malvern 3144 Victoria

  • We recommend a tracking number from your shipping label. Remember to note down the tracking number and inform us so that we can keep track of the delivery status too.

 Terms & Conditions

  • We reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial.
  • Unfortunately, Trendy Creature is not responsible for any postage loss of return packages without tracking information.
  • By purchasing from trendycreature.com, you accept these terms and conditions.
  • Once we receive your order back we will contact you with details of your refund and any other relevant information.  

AFTERPAY

The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be charged at the time of purchase. Existing Afterpay customers first payment will be charged 14 days from date of purchase. The full payment schedule will be provided to you at time of purchase. *If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.